Deployment Officer - Single Data Entry (SDE) program

## **MSF Eastern Africa is looking for a Deployment Officer** - **Single Data Entry (SDE) program**

*Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.*

*Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.*

*For this position, contact level with patients and children is categorized as **medium** risk and will be monitored with this in regard.*

## ***Introduction***

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

## ***About MSF Eastern Africa***

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

## ***Rationale/Objective for Position***

The Single Data Entry (SDE) project is a transformational initiative led by MSF to significantly improve the quality and efficiency of supply chain data entry in stock management processes (cargo reception, order preparation, stock count) across all OCs. The solution uses QR codes and OCR technologies to automate data capture and integrate with MSF’s existing supply chain tools. With planned deployment across over 120 countries, the SDE project is a complex, multi-OC endeavour requiring a dedicated Deployment Officer to lead and coordinate its successful field implementation.

**Mission :**

The Deployment Officer is responsible for ensuring the effective execution, training and reporting on the SDE solution’s deployment in all designated missions. He/she will ensure readiness checks are validated, conduct deployment with the end users et post deployment follow up, ensure stakeholder engagement, and effective user training. They will collect feedback from the users, monitor performance, and continuously improve deployment processes based on field experience and feedback.

The Deployment Officer, based in Nairobi, will conduct deployments in MSF missions and projects both in-person and remotely. The role requires frequent travel to field locations (up to 75% of the time). In addition to deployment coordination, the Deployment Officer plays a key role in enabling user adoption through user training and change management, acting as a bridge between the field and the SDE product team to ensure that user feedback is collected, and escalated for incorporation into the product as solutions adapted to mission realities. This role also demands strong political acumen to navigate the diverse cultures, organizational dynamics, and power structures across multiple OCs.

The Deployment Officer will also be involved in the facilitation of (TOT) workshops for end users in collaboration with multiple team members

This position will be **hierarchically** and **functionally** accountable to the **SDE Deployment Manager**.

## ***Tasks & Responsibilities***

**1. Deployment Execution & Technical Readiness**

- Send out, follow up on, and consolidate pre-deployment readiness checklists for target field missions and projects.
- Physically or remotely inspect site readiness based on specific location requirements (e.g., Pharmacies & Warehouses)
- Coordinate with field focal points to secure resource availability for upcoming deployment cycles
- Execute on-site deployment activities, including user onboarding, Go-Live support, and immediate troubleshooting

**2. Field Readiness & Stakeholder Engagement**

- Ensure missions are fully deployment-ready by bridging coordination between field leadership, IT, and supply teams
- Facilitate local change management initiatives to actively drive stakeholder engagement and user buy-in
- Support capacity transfer to field teams to enable autonomous post-deployment troubleshooting, progressively reducing central support reliance

**3. Training Workshops & Capacity building**

- Collaborate with training stakeholders to prepare localized training materials and pre-workshop checklists
- Conduct high-impact in-person training and interactive webinars for various trainee demographics
- Facilitate Training of Trainers (TOT) workshops to build autonomous, sustainable local capacity

**4. Go-Live, Adoption & Deployment Material Evolution**

- Monitor user adoption metrics and address deployment resistance or localized blockers
- Track and report key deployment KPIs to the Deployment manager, including time-to-deploy, adoption rates, error reduction, and user satisfaction
- Capture lessons learned from field deployments and share with the Deployment manager for updates to the central deployment kit, tools, and user guidance
- Ensure all deployment materials remain adapted to local mission contexts, infrastructure, and user profiles (connectivity, language, literacy)

## ***Qualifications***

**Education**

- Degree in Supply Chain, Project Management, IT Systems, Pharmacy Stock/Warehouse management or related field.
- Relevant certifications (Training of Trainers, Change Management) are assets.

**Experience**

- At least 2 years of experience in project deployment, ideally within new digital tools in complex field environments.
- Strong MSF field experience in supply chain, logistics or pharma (minimum 1 year).
- Proven experience in conducting complex roll-outs and change management in challenging humanitarian settings.

**Languages:**

- Fluent in English (written and spoken); French is essential.
- Spanish or Arabic an asset

**Competencies**

- ***Technical Competencies***
- Strong understanding of supply chain workflows, particularly stock management.
- Strong capacity building and knowledge transfer skills.
- Solid knowledge of deployment of IT solutions is an advantage.
- Familiarity with UniField, Isystock, or other MSF-relevant tools preferred.
- ***Behavioral/General Competencies***
- Highly Organized: Able to manage multiple locations in different phases of deployment in parallel.
- Agile Problem Solver: Strong troubleshooting abilities with ability to spot patterns to resolve challenges on the fly.
- Independent & Mobile: High flexibility to navigate various travel contexts independently with minimal assistance.
- Interpersonal dynamics: Strong influencing, negotiation, and cross-cultural communication skills tailored for matrixed, non-hierarchical environments.

## ***Conditions and Benefits:***

- **Job Location**: MSF Eastern Africa office in Nairobi (Kenya), or Johannesburg (South Africa).
- **Contract**: Up to Sept 2027 (with the possibility of renewal).
- **Start date**: As Soon As Possible.
- **Salary:** An annual salary of **EUR 27,145 at HQ Grade 8** based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
- **Work-life balance financial benefit;** ranging between **EUR 620 to 1,159/month** based on individual & administrative status. This amount may be used