Job
Internal Communications, Extranet & Intranet, External Assessment and New Roadmap for Caritas Internationalis
- Organization: Caritas
- Location: Holy See
- Deadline: Thu Jul 09 2026
- Category: Advocacy/Communications
About this opportunity
**Caritas Internationalis** **(CI)** is a global confederation of 162 national organisations and seven Regional Secretariats, serving across more than 200 countries and territories. Each Member Organisation is autonomous, with its own governance structures, languages, and operating realities. Effective internal communications and knowledge sharing are essential to support mission delivery, coordination, and safeguarding across the Confederation.
CI currently operates an **internal digital platform** known as “*Baobab*” to support collaboration, information access, and community building. An internal assessment has been prepared. CI now **seeks an external specialist agency** to conduct an independent **evaluation that builds on the internal review**; benchmarks Baobab and CI’s internal communications ecosystem against comparable international organisations; identifies user and organisational needs across the Confederation; and recommends a practical roadmap and a shortlist of digital services to strengthen internal communications, the intranet, and the extranet experience.
**Objectives**
- Validate and extend the internal assessment of *Baobab* through an independent, evidence-based external review covering user experience, information architecture, content lifecycle, adoption, governance, search, permissions, integrations, security, and performance.
- Assess the wider internal communications ecosystem (e.g., intranet/extranet, newsletters, communities, knowledge base), clarifying purposes, audiences, overlaps, and gaps.
- Benchmark *Baobab* and CI’s internal communications approach against platforms and practices used by comparable federations/INGOs and large international organisations; identify relevant good practice for decentralised, multilingual, and low-resource contexts.
- Define Confederation-wide needs and priorities through multilingual user research (personas, journeys, accessibility requirements, and connectivity constraints).
- Recommend a shortlist (service catalogue) of digital services and solution options (enhance/build/buy), with pros and cons, indicative costs, resourcing, governance, and risk considerations.
- Produce a phased implementation roadmap covering improvements, with a measurement framework.
**Implementation Roadmap**
In addition to the strategy, service catalogue, and recommendations set out above, the agency shall **develop** a dedicated **implementation roadmap** that translates **strategic recommendations into an actionable plan**. This sub-section is required to ensure consistency with the objectives (Section 2) and the deliverables table (Section 4). The roadmap shall cover, at a minimum:
- Phasing — a clear sequencing of near-term improvements and medium-term evolution, with indicative timelines, milestones, and dependencies.
- Change management — an approach to stakeholder engagement, organisational readiness, and adoption that accounts for the decentralised and diverse nature of the Confederation.
- Training — a capacity-building plan that addresses different user profiles, digital literacy levels, and linguistic needs across the Confederation.
- Measurement framework — key performance indicators, success metrics, and a monitoring and evaluation mechanism to track progress and inform iterative improvements.
**Methodology**
The agency is expected to propose a robust, participatory, and multilingual methodology. This should include but need not be limited to: desk review; analytics and technical appraisal; an online survey and semi-structured interviews/focus groups; co-creation workshops; iterative synthesis with formal feedback gates; and a balanced approach to evidence drawing on both qualitative and quantitative methods.
The methodology must account for geographic, linguistic, and cultural diversity, as well as accessibility requirements, safeguarding and data protection obligations, and the low-connectivity realities faced by Member Organisations in fragile contexts.
**Duration and Timeframe**
The assignment is expected to commence **in August 2026** and to be completed within approximately **16 weeks**. A detailed workplan will be agreed upon at inception.
**Required Qualifications and Experience**
Applicants should demonstrate the following:
- Specialist experience in intranet/extranet and internal communications strategy, platform evaluation, and redesign for large international organisations.
- Demonstrable expertise in UX, information architecture, content strategy, community management, and change management.
- Capability to conduct benchmarking and produce practical, evidence-based recommendations and roadmaps.
- Strong understanding of data protection (including GDPR), safeguarding, identity and permissions management, and information security considerations.
- Experience working with complex, multi-stakeholder organisations or confederations.
- Familiarity with the humanitarian, development, or faith-based sector is an advantage.
- Proven ability to work across multilingual, multicultural, and low-resource environments, with experience in accessible and mobile-first design.
CI currently operates an **internal digital platform** known as “*Baobab*” to support collaboration, information access, and community building. An internal assessment has been prepared. CI now **seeks an external specialist agency** to conduct an independent **evaluation that builds on the internal review**; benchmarks Baobab and CI’s internal communications ecosystem against comparable international organisations; identifies user and organisational needs across the Confederation; and recommends a practical roadmap and a shortlist of digital services to strengthen internal communications, the intranet, and the extranet experience.
**Objectives**
- Validate and extend the internal assessment of *Baobab* through an independent, evidence-based external review covering user experience, information architecture, content lifecycle, adoption, governance, search, permissions, integrations, security, and performance.
- Assess the wider internal communications ecosystem (e.g., intranet/extranet, newsletters, communities, knowledge base), clarifying purposes, audiences, overlaps, and gaps.
- Benchmark *Baobab* and CI’s internal communications approach against platforms and practices used by comparable federations/INGOs and large international organisations; identify relevant good practice for decentralised, multilingual, and low-resource contexts.
- Define Confederation-wide needs and priorities through multilingual user research (personas, journeys, accessibility requirements, and connectivity constraints).
- Recommend a shortlist (service catalogue) of digital services and solution options (enhance/build/buy), with pros and cons, indicative costs, resourcing, governance, and risk considerations.
- Produce a phased implementation roadmap covering improvements, with a measurement framework.
**Implementation Roadmap**
In addition to the strategy, service catalogue, and recommendations set out above, the agency shall **develop** a dedicated **implementation roadmap** that translates **strategic recommendations into an actionable plan**. This sub-section is required to ensure consistency with the objectives (Section 2) and the deliverables table (Section 4). The roadmap shall cover, at a minimum:
- Phasing — a clear sequencing of near-term improvements and medium-term evolution, with indicative timelines, milestones, and dependencies.
- Change management — an approach to stakeholder engagement, organisational readiness, and adoption that accounts for the decentralised and diverse nature of the Confederation.
- Training — a capacity-building plan that addresses different user profiles, digital literacy levels, and linguistic needs across the Confederation.
- Measurement framework — key performance indicators, success metrics, and a monitoring and evaluation mechanism to track progress and inform iterative improvements.
**Methodology**
The agency is expected to propose a robust, participatory, and multilingual methodology. This should include but need not be limited to: desk review; analytics and technical appraisal; an online survey and semi-structured interviews/focus groups; co-creation workshops; iterative synthesis with formal feedback gates; and a balanced approach to evidence drawing on both qualitative and quantitative methods.
The methodology must account for geographic, linguistic, and cultural diversity, as well as accessibility requirements, safeguarding and data protection obligations, and the low-connectivity realities faced by Member Organisations in fragile contexts.
**Duration and Timeframe**
The assignment is expected to commence **in August 2026** and to be completed within approximately **16 weeks**. A detailed workplan will be agreed upon at inception.
**Required Qualifications and Experience**
Applicants should demonstrate the following:
- Specialist experience in intranet/extranet and internal communications strategy, platform evaluation, and redesign for large international organisations.
- Demonstrable expertise in UX, information architecture, content strategy, community management, and change management.
- Capability to conduct benchmarking and produce practical, evidence-based recommendations and roadmaps.
- Strong understanding of data protection (including GDPR), safeguarding, identity and permissions management, and information security considerations.
- Experience working with complex, multi-stakeholder organisations or confederations.
- Familiarity with the humanitarian, development, or faith-based sector is an advantage.
- Proven ability to work across multilingual, multicultural, and low-resource environments, with experience in accessible and mobile-first design.
Advocacy/Communications
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