Job
Customer Care Agent
- Organization: Zuri Health
- Location: Nairobi, KE
- Category: Full-time
About this opportunity
Zuri Health is a virtual hospital and digital healthcare platform that provides accessible and affordable medical services across Sub-Saharan Africa. We Are Hiring!
CUSTOMER CARE AGENT
Location: Nairobi, Kenya
Employment Type: Full-Time
About the Role
We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.
• Assist patients in booking, rescheduling, and cancelling medical appointments.
• Guide customers on the use of telemedicine services and digital healthcare platforms.
• Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.
• Escalate complex medical or technical issues to the relevant departments.
• Maintain accurate customer records and update information in the CRM system.
• Follow up with patients to ensure service satisfaction and continuity of care.
• Support customer retention initiatives and promote available healthcare services where appropriate.
• Adhere to company policies, data privacy regulations, and confidentiality requirements.
Qualifications and Requirements
• Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field.
• Minimum of 1-2 years of experience in customer service, call center operations, healthcare, insurance, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience in telemedicine, healthcare, or health insurance will be an added advantage
Key Competencies
• Customer-centric mindset
• Empathy and professionalism
• Active listening skills
• Conflict resolution
• Time management
• Teamwork and collaboration
• Adaptability and resilience
What We Offer
• Competitive salary and benefits package.
• Opportunity to work in a fast-growing healthcare technology environment.
• Professional development and career growth opportunities.
• Opportunity to make a meaningful impact on patient care and healthcare accessibility.
CUSTOMER CARE AGENT
Location: Nairobi, Kenya
Employment Type: Full-Time
About the Role
We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.
• Assist patients in booking, rescheduling, and cancelling medical appointments.
• Guide customers on the use of telemedicine services and digital healthcare platforms.
• Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.
• Escalate complex medical or technical issues to the relevant departments.
• Maintain accurate customer records and update information in the CRM system.
• Follow up with patients to ensure service satisfaction and continuity of care.
• Support customer retention initiatives and promote available healthcare services where appropriate.
• Adhere to company policies, data privacy regulations, and confidentiality requirements.
Qualifications and Requirements
• Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field.
• Minimum of 1-2 years of experience in customer service, call center operations, healthcare, insurance, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience in telemedicine, healthcare, or health insurance will be an added advantage
Key Competencies
• Customer-centric mindset
• Empathy and professionalism
• Active listening skills
• Conflict resolution
• Time management
• Teamwork and collaboration
• Adaptability and resilience
What We Offer
• Competitive salary and benefits package.
• Opportunity to work in a fast-growing healthcare technology environment.
• Professional development and career growth opportunities.
• Opportunity to make a meaningful impact on patient care and healthcare accessibility.
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