Production Support Senior Analyst - IBM i (AS/400) Required

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

Role Overview:

We are seeking a dedicated and skilled Production Support Senior Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe.

Key Responsibilities:
• Provide technical support for the Policy Administration System on the IBM i platform.

• Monitor overnight batch processes, ensuring timely and accurate completion (on a rotational basis).

• Troubleshoot and resolve system issues, minimizing downtime and impact on business operations.

• Perform root cause analysis and implement corrective actions to prevent recurrence of issues.

View the full description on the employer's site.