Full-Time Hostess – 2 Positions

About the roleOur client, a leading hotel in Nairobi, is looking for a warm and professional Hostess to be the first point of contact for guests. The role involves welcoming visitors, managing seating arrangements, and ensuring a smooth flow of service throughout the dining area.Key responsibilitiesGreet guests on arrival in a courteous, professional manner and escort them to their tables.Allocate tables and manage seating plans to optimise guest flow, taking into account preferences and special requests.Handle reservations, walk‑ins and peak‑time coordination, including phone bookings and take‑out orders.Maintain a clean, presentable entrance and reception area.Communicate seating plans and guest needs clearly to restaurant service staff.Monitor table availability and readiness to support efficient service.Bid farewell to departing guests, encouraging repeat visits.Required profileCertificate or Diploma in Food & Beverage, Hospitality or a related field.Minimum of 2 years’ experience in a hospitality or service environment.Excellent interpersonal and communication abilities.Professional appearance, positive attitude and strong customer‑service orientation.Ability to stay calm, organised and multitask under pressure.Team player with attention to detail.Required skillsProficiency in Microsoft Office Suite.