Hospitality Property Manager, Diani, Ukunda

Upani Homes https://upanidiani.com, is a hospitality company that runs vacation homes located in Diani and expanding to other locations in the coming years. We are seeking to fill the above vacancy in Diani. This is an opportunity for a dynamic, ambitious and dependable individual to grow with a growing company. The successful candidate will have overall management of the vacation home and will report to the Directors. They will oversee all operations at the establishment and ensure efficient coordination of all the departments. This position is based at Upani in Diani Beach, Kwale County, Kenya. Key Duties: Reporting to the company directors, the selected candidate’s role includes: Guest Experience & Service ExcellenceDeliver warm, personalized, and consistent hospitality across the entire guest journey, from first enquiry to post check-out follow-upEnsure prompt and professional responses to all guest enquiries across email, website, and social media channelsMaintain exceptional guest satisfaction scores across booking platforms by anticipating needs and resolving issues proactivelyHandle guest concerns with empathy and efficiency, ensuring timely resolution and continuous service improvementOversee front desk operations and ensure staff uphold high hospitality and service standardsEnsure all guest check-in documentation is accurately captured, digitized, and properly filedGuest & Client Relationship BuildingBuild genuine, long-term relationships with individual and corporate guests to drive repeat stays and referralsPersonally engage past guests and enquiries with tailored offers and thoughtful follow-upsMonitor guest feedback and complaints, track resolutions, and share service improvement insights with managementOperations & Department OversightOversee and coordinate all operating departments including housekeeping, food & beverage, maintenance, security, purchasing, and administrationEnsure smooth day-to-day operations across all departments, aligned to hospitality and brand standardsEnforce credit control procedures, ensuring all bills, approvals, purchase orders, and confirmations are properly authorized and documentedProperty Care, Physical Plant & MaintenanceEnsure the property is always well-presented, safe, and guest-readyPlan, organize, and manage routine maintenance, repairs, and capital improvement projectsSupervise maintenance teams, service providers, and contractorsMaintain updated asset inventories and oversee monthly stock takes of furniture, equipment, and operating suppliesAdminister service contracts for utilities, safety systems, electrical, plumbing, mechanical, and telecommunications servicesEnsure all public utilities and common services are functioning optimally and paid on timeTeam Leadership & Human ResourcesLead, schedule, and support staff to ensure excellent service delivery and smooth operationsFoster a respectful, collaborative, and service-driven team cultureRecruit, interview, onboard, train, and mentor staffConduct performance evaluations, manage disciplinary processes, and resolve staff issues fairlyEnsure all HR processes, documentation, and contracts comply with company policies and applicable lawsFinance & AdministrationOversee utility payments, payroll coordination, receipts, expenses, and day-to-day financial administrationEnsure accurate handling, recording, and reconciliation of all financial transactionsSupport budgeting, cost control, and financial planning effortsPrepare and submit timely operational and financial reports, including period-end statementsProvide regular updates to Directors on financial performance and operational mattersSales, Marketing & Business GrowthDevelop and support sales and marketing initiatives that drive strong occupancy and optimal ratesOversee the setup and execution of online marketing and digital visibility strategiesRepresent the brand professionally in public forums, networking events, and promotional activitiesSupport retreats, events, group stays, and corporate bookings from planning through executionMaintain strong relationships with agents, partners, and strategic collaboratorsSupport partnerships that align with the brand’s values and long-term growth objectives Qualifications: We invite applications from highly energized individuals who meet the following criteria:Bachelor’s Degree: A bachelor's degree in any field is required. While degrees in Hospitality Management, Business Administration, Public Administration, Communications, or related fields are preferred, candidates from diverse academic backgrounds and a strong interest in property management are encouraged to apply.Professional Experience: A Minimum of 2 years of experience in a property management role, preferably within the hospitality industry, is highly desirable.Candidates who have headed a department in a medium to large hotel or have been in overall management of bed and breakfasts or hotels are encouraged to apply.Passionate about delivering exceptional guest experiences and a proven ability to manage operations efficiently in a dynamic environment.Strong quantitative and analytical skillsCollaborative worker and team building abilityFamiliarity with online marketing will be an added advantageProficiency in MS Office suite and use of a hospitality softwareSkillful in project planning/ tasks and able to prioritize projects/ tasks.Able to work under a flexible scheduleKnowledge of content and property management systemsAdvanced Skills: Written and Verbal Communication Skills: Managing a team, sourcing and engaging clients involves constant communication. This can be done either through emails or over the phone, so you must have both written and verbal communication skills.Proficiency with Spreadsheets: Whether it is creating employee schedules, managing inventory, updating financial records or keeping track of clients, you must be proficient with spreadsheet software.Organizational Skills: You are responsible for keeping track of several important employee and client documents. Although technology has made this easier, they still must have good organizational skills to do their job.Accuracy and Attention to Detail: Handling finances. Managing inventory and implementing a company’s procedural standards requires the utmost accuracy and attention to detail.Analytical Skills: Evaluating candidates as a potential fit for a particular job opening, creating sales and budget reports require good analytical skills.Personal Skills:High managerial capacitiesHighly organized and efficient individualPro-active and result drivenBoth team player and captain (hands-on)Ability to create a vision and mobilize staff towards its achievementSocially engaged, passionate, easy communicator, convincing and representative attitude The property manager will be expected to supervise round-the-clock support provided by themselves and the other team members in shifts or as needed. If you believe that your skills match the position, please apply by clicking “Apply”. You will be required to answer some questions in order to submit your application, applications with unanswered questions or that do not follow the instructions set out will be disqualified. Only candidates that make it to the next stage of recruitment will be contacted. IMPORTANT: Please DO NOT apply if the salary range is not satisfactory to you. Applications received above the salary range specified will be ignored.