Job
Reservations Agent
- Organization: Kempinski Hotels
- Location: Nairobi, Kenya
- Deadline: Sun Jun 14 2026
- Category: Full-time
About this opportunity
Reservations Agent
Application Deadline: 14 June 2026
Department: Revenue & Reservations
Employment Type: Fixed Term - Full Time
Location: Kenya - Nairobi
Description
The incumbent of this position is responsible to materialise maximum number of requests and reservations.
Key Responsibilities
• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
• Ensure client's satisfaction and adherence to Kempinski service standards
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department
• Ensure email response within the 24hour policy
• Convert enquiries through telephone and direct bookings
• Cross-sell Olare Mara to Villa Rosa guests and vice-versa
• Perform any other duty as assigned to them by management
Skills, Knowledge and Expertise
DESIRED SKILLS AND QUALIFICATIONS
• Kenyan Citizen
• Good knowledge for Opera PMS
• At least two years previous experience in a Reservations role
• Excellent proficiency in English both written and spoken
• Sales and guest relations skills
• Detail oriented
• Good communication and listening skills
• Demonstrate energy and enthusiasm
• Ability to identify errors and proper reporting
Application Deadline: 14 June 2026
Department: Revenue & Reservations
Employment Type: Fixed Term - Full Time
Location: Kenya - Nairobi
Description
The incumbent of this position is responsible to materialise maximum number of requests and reservations.
Key Responsibilities
• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
• Ensure client's satisfaction and adherence to Kempinski service standards
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department
• Ensure email response within the 24hour policy
• Convert enquiries through telephone and direct bookings
• Cross-sell Olare Mara to Villa Rosa guests and vice-versa
• Perform any other duty as assigned to them by management
Skills, Knowledge and Expertise
DESIRED SKILLS AND QUALIFICATIONS
• Kenyan Citizen
• Good knowledge for Opera PMS
• At least two years previous experience in a Reservations role
• Excellent proficiency in English both written and spoken
• Sales and guest relations skills
• Detail oriented
• Good communication and listening skills
• Demonstrate energy and enthusiasm
• Ability to identify errors and proper reporting
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