Job
Agile Product Owner - Cigna Healthcare
- Organization: The Cigna Group
- Location: Nairobi, Kenya
- Category: Full-time
About this opportunity
The job profile for this position is Agile Product Owner Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
Our mission is to improve the health, well-being, and peace of mind of those we serve. You’ll join a collaborative, global organization where your work helps create better healthcare experiences for customers around the world.
About the Role
As a Product Owner, you will maximize value delivery for a Scrum Team by translating product strategy into clear, actionable priorities. Working closely with the Agile Product Manager, you will balance customer needs, business outcomes, and delivery commitments to ensure reliable, high-quality product delivery.
You will support International Organisations Health (IOH) backend products across Mainframe and Financial Services domains, including payments, billing, eligibility, finance operations, and related integrations.
What You’ll Do
• Partner with the Agile Product Manager to support product vision, roadmap priorities, and business outcomes.
• Act as the voice of the customer, ensuring backlog priorities align with customer and business value.
• Translate features and priorities into clear user stories and maintain a high-quality backlog in Jira.
• Lead backlog refinement and support Program Increment (PI) planning activities.
• Collaborate with developers, testers, Scrum Masters, QA, UAT teams, and business stakeholders to enable predictable delivery.
• Monitor delivery, quality, utilization, and customer experience metrics to support continuous improvement.
• Use analytics and stakeholder feedback to drive product improvements and value realization.
What You’ll Bring
• Bachelor’s Degree.
• Strong English communication skills.
• Knowledge of Agile methodologies and experience using Jira or a similar tool.
• Ability to work effectively with technical and business stakeholders.
• Strong stakeholder relationship management skills.
• Experience within healthcare preferred and ability to collaborate across regions and time zones.
Skills
Soft Skills
• Customer-focused mindset and empathy.
• Business and delivery acumen.
• Collaboration and stakeholder management.
• Ownership and accountability.
• Problem-solving and decision-making.
• Continuous improvement mindset.
• Ability to manage competing priorities.
Technical / Functional Skills
• Agile product delivery practices.
• Backlog management and prioritization.
• User story refinement.
• Jira backlog management.
• PI Planning.
• Analytics and performance monitoring.
• Knowledge of financial operations, healthcare administration, user experience principles, and Agile development practices.
Nice to Have
• SAFe Product Owner / Product Manager certification.
• Healthcare industry experience.
• Experience supporting payments, billing, eligibility, finance operations, or financial reporting.
• Experience with internal and external system integrations.
Why Join Us
• Competitive salary and benefits package.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits and Development Programs.
• Opportunity to support products serving more than 500,000 customers globally.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
Our mission is to improve the health, well-being, and peace of mind of those we serve. You’ll join a collaborative, global organization where your work helps create better healthcare experiences for customers around the world.
About the Role
As a Product Owner, you will maximize value delivery for a Scrum Team by translating product strategy into clear, actionable priorities. Working closely with the Agile Product Manager, you will balance customer needs, business outcomes, and delivery commitments to ensure reliable, high-quality product delivery.
You will support International Organisations Health (IOH) backend products across Mainframe and Financial Services domains, including payments, billing, eligibility, finance operations, and related integrations.
What You’ll Do
• Partner with the Agile Product Manager to support product vision, roadmap priorities, and business outcomes.
• Act as the voice of the customer, ensuring backlog priorities align with customer and business value.
• Translate features and priorities into clear user stories and maintain a high-quality backlog in Jira.
• Lead backlog refinement and support Program Increment (PI) planning activities.
• Collaborate with developers, testers, Scrum Masters, QA, UAT teams, and business stakeholders to enable predictable delivery.
• Monitor delivery, quality, utilization, and customer experience metrics to support continuous improvement.
• Use analytics and stakeholder feedback to drive product improvements and value realization.
What You’ll Bring
• Bachelor’s Degree.
• Strong English communication skills.
• Knowledge of Agile methodologies and experience using Jira or a similar tool.
• Ability to work effectively with technical and business stakeholders.
• Strong stakeholder relationship management skills.
• Experience within healthcare preferred and ability to collaborate across regions and time zones.
Skills
Soft Skills
• Customer-focused mindset and empathy.
• Business and delivery acumen.
• Collaboration and stakeholder management.
• Ownership and accountability.
• Problem-solving and decision-making.
• Continuous improvement mindset.
• Ability to manage competing priorities.
Technical / Functional Skills
• Agile product delivery practices.
• Backlog management and prioritization.
• User story refinement.
• Jira backlog management.
• PI Planning.
• Analytics and performance monitoring.
• Knowledge of financial operations, healthcare administration, user experience principles, and Agile development practices.
Nice to Have
• SAFe Product Owner / Product Manager certification.
• Healthcare industry experience.
• Experience supporting payments, billing, eligibility, finance operations, or financial reporting.
• Experience with internal and external system integrations.
Why Join Us
• Competitive salary and benefits package.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits and Development Programs.
• Opportunity to support products serving more than 500,000 customers globally.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
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