Job
Customer Support Specialist | Remote & NGO Opportunities
- Organization: FREERACE LIMITED
- Location: Kenya
- Category: Internship
About this opportunity
Company Description
FREERACE LIMITED is an education management company headquartered in Vico San Pancrazio, Genoa, Liguria, Italy. The company is committed to creating impactful educational solutions and initiatives, benefiting diverse communities worldwide. Known for its innovative approach and emphasis on inclusion, FREERACE LIMITED is dedicated to driving positive societal change through education.
This dynamic environment provides employees with opportunities to grow professionally while making a meaningful difference.
Role Description
This is a full-time, on-site role for a Customer Support Specialist located in Kampala.
The Customer Support
Specialist will handle inbound customer inquiries, provide technical support, and resolve customer issues to ensure satisfaction. This role involves maintaining clear communication with customers, analyzing feedback, and collaborating with internal teams to enhance service quality and processes. Building strong customer relationships and addressing their needs in a professional manner are key responsibilities.
Qualifications
Strong Customer Support and Customer Satisfaction skills to ensure excellent service delivery
Exceptional Interpersonal Skills to build positive relationships and address customer needs effectively
Proficiency in Technical Support to troubleshoot and resolve customer issues effectively
Well-honed Analytical Skills to assess customer feedback and improve processes
Strong problem-solving abilities and the capability to work under pressure
Excellent written and verbal communication skills
Experience in a customer-facing role is highly desirable
Familiarity with NGO operations or educational management environments is a plus
FREERACE LIMITED is an education management company headquartered in Vico San Pancrazio, Genoa, Liguria, Italy. The company is committed to creating impactful educational solutions and initiatives, benefiting diverse communities worldwide. Known for its innovative approach and emphasis on inclusion, FREERACE LIMITED is dedicated to driving positive societal change through education.
This dynamic environment provides employees with opportunities to grow professionally while making a meaningful difference.
Role Description
This is a full-time, on-site role for a Customer Support Specialist located in Kampala.
The Customer Support
Specialist will handle inbound customer inquiries, provide technical support, and resolve customer issues to ensure satisfaction. This role involves maintaining clear communication with customers, analyzing feedback, and collaborating with internal teams to enhance service quality and processes. Building strong customer relationships and addressing their needs in a professional manner are key responsibilities.
Qualifications
Strong Customer Support and Customer Satisfaction skills to ensure excellent service delivery
Exceptional Interpersonal Skills to build positive relationships and address customer needs effectively
Proficiency in Technical Support to troubleshoot and resolve customer issues effectively
Well-honed Analytical Skills to assess customer feedback and improve processes
Strong problem-solving abilities and the capability to work under pressure
Excellent written and verbal communication skills
Experience in a customer-facing role is highly desirable
Familiarity with NGO operations or educational management environments is a plus
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