Program Manager I – Lebanon Emergency Response

**About CRS:**

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to *save, protect, and transform* lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

**Background**

Catholic Relief Services (CRS), in partnership with a network of over 14 local partners across Beirut, Bekaa, Mount Lebanon, Nabatieh, Saida, and hard to reach areas currently in the conflict zone, is implementing a multi-sectoral emergency response to address the urgent and evolving needs of conflict-affected populations. The response prioritizes displaced households, hard-to-reach populations in southern Lebanon, and other underserved communities, including migrants and refugees.

To date, CRS-supported interventions have reached more than 38,000 individuals affected by the conflict, with a focus on displaced families living in collective shelters, host communities, and other out-of-shelter settings. Assistance includes food and non-food items, shelter and sanitation improvements in collective centers, cash-for-shelter assistance, and psychosocial support (PSS) across all activities.

**Primary Responsibilities**

The Program Manager (PM I) will assume responsibility of managing and contributing to high quality implementation and successful management of relationships with local implementing partners in support of the emergency response activities. Under the supervision and guidance of the Emergency Coordinator and supported by project staff, the PM I will be responsible for overall management, implementation and monitoring and evaluation of grant/project activities as per detailed implementation and M&E plan. S/He will be providing technical support to implementing partners in all geographical areas targeted in the response. The PM I will lead the project team, and maintain relationships with other program staff in the CRS country office as well as with other humanitarian actors, relevant sectoral clusters, and local government.

**Specific Responsibilities**

The duties of the Program Manager include but are not limited to the following:

**Roles and Key Responsibilities:**

- Manage and implement all activities throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure project team and partner staff use the appropriate systems and tools.
- Effectively manage talent for emergency response programs and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports.
- Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
- Act as a key resource person in project design and proposal development in respective programming area, gap-filling and taking on growth responsibilities, as needed.
- Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.
- Help identify, assess and strengthen partnerships relevant to the Emergency portfolio, applying appropriate application of partnership concepts, tools and approaches.
- Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight ensure efficient use of project resources
- Represent CRS in relevant working groups and clusters, with key donors, and other local stakeholders.

**Supervisory Responsibilities:**

1. Supervise and mentor Project Officer and Field Officer for Emergency Response.
2. Ensure timely and quality adherence to CRS Performance Management System.
3. Preparation of employee performance plan and performance appraisals.
4. Contribute to the planning and implementation of capacity building for supervised staff.

## Working Relationships:

## Internal: Lebanon Emergency Coordinator, other emergency response PMs, Head of Programming, Emergency Operations Manager, CRS Head of Operations, CRS Finance Manager, CRS MEAL Manager, HRD Cash/Markets Technical Advisor (TA), HRD Shelter TA, MHPSS TA.

## External: All partner staff targeted through the project, other humanitarian actors in target areas (INGOs, NGOs, UN Agencies, Donors), Caritas member organizations in Lebanon, Sector Working Group members.

## Qualifications:

- ## Master’s degree in a directly related field, such as in International Development, International Relations, Community Development, or in the field of Emergency Response, WASH, shelter, livelihoods or Health; significant work experience in a directly related field will be considered in lieu of graduate degree.
- ## Minimum of Three years’ work experience in coordinating or managing emergency response and early recovery projects required, preferably with an international NGO.
- ## Demonstrated experience working in partnership with or as a staff member of local humanitarian organizations or civil society organizations.
- ## Strong cross-cultural skills and experience working with people from different ethnic/religious/cultural backgrounds
- ## Demonstrated capacities to establish and maintain strong, collaborative working relationships with donors, government officials, local organizations, communities and other stakeholders
- ## Proven ability to multi-task and meet deadlines
- ## Proven ability to develop proposals and write reports meeting donor requirements
- ## Must be able to work independently and represent CRS
- ## Proficiency in computer applications (MS Word, Excel)

**Required Languages:** Proficiency (verbal and written) in English and Arabic

**Travel:** Must be willing and able to travel up to 25%.

**Agency-Wide Competencies (for all CRS staff):**

*These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.*

- Serves with Integrity
- Models Stewardship
- Cultivates Constructive Relationships
- Promotes Learning

**Emergency Competencies:**

*These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.*

- Communicates strategically under pressure.
- Manages stress and complexity.
- Actively promotes safety and security.
- Manages and implements high-quality emergency programs.

**Disclaimer:** This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Equal Opportunity Employer